Aquasana undercounter water filter system
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Tools and Hardware Reviews of Aquasana undercounter water filter system
Customer Review: Cheap Materials
Summary: 1 Stars
I had to post this because of the problems I've had with the quality of the product. I've had problems with the threads on the housing caps breaking and the housings themselves breaking. I've gone through several of each in a couple of years time even with being careful about water pressure and tightening of the threads. The people I've talked to at the company have been ok to deal with but this is just annoying. My shower filter from them just broke as well. I've ordered a system from someone else that uses stronger 10 inch filter housings and standard 10 inch filters which are cheaper in the long run as you're not locked into a proprietary system. Hope this helps someone make a better informed choice than I did.Customer Review: second time around, won't be back
Summary: 1 Stars
The first water filteration system we bought from aquasana was great, no complaints. So cheap, when we moved, we just bought another one. This time, the casing for the original filter cracked at just about a year (end of warranty period, hmmmm). We were annoyed because we didn't just have to buy a new filter, we had to replace the whole unit except for the plastic housing, and we had to pay for it. 6 months later the replacement cracked. Very disappointing. Shopping around for alternatives now, i'd rather pay more for something that lasts and that doesn't consistently provide defective parts.Customer Review: Great - Until the Housing Cracked
Summary: 1 Stars
We loved this product - easy installation and the water tastes great.
Just outside the warranty the housing cracked due to poor design and cheap plastic. Very disappointing that the manufacturer was unwilling to help.
If you do decide to buy this product despite bad reviews, please be forewarned that replacing the filters can be a pain. The best method is to gently use a ratchet or socket wrench of the proper size to open the housing.
We currently use a gravity system for our water.
Customer Review: Ruined Kitchen Cabinets
Summary: 1 Stars
I owned this product for 4 years. After the third cracked housing (the crack was in the threads of the outlet filter housing; water pressure was not a factor, we decreased the water flow to the filter) and kitchen flooding, I emailed the company. All I received was a sarcastic reply "sorry you had soo many problems." Now I have to replace or try to refinish my custom-made cabinets. Currently I'm looking for a new filter system. I'm also going to install a flood alarm/auto cut-off system to the undercounter water filter.Customer Review: TOTAL DISAPPOINTMENT.
Summary: 1 Stars
We installed it and it immediately spewed water from the filter casing onto the floor. we tightened it as much as we could, and still - water. This seems like a super flimsy, poorly designed product. I was surprised at how light the filters were - I thought it used a charcoal filtration system - clearly , I did not do my homework.
In their favor, they said they'd refund my c.c. the full amount as soon as it was recieved. we shall see....