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Tools and Hardware Reviews of Briggs & Stratton Elite Series 8,550 Watt 10 HP OHV Gas Powered Portable Generator #030241Customer Review: Amazon Specialty Shipper issues Summary: 4 Stars
When I ordered this item the first time, it was shipped through ABF Frieght. The short story: They are terrible. They only deliver 9-5, M-F only, and refuse to leave your package after phone consent. They returned my package to Amazon after I had arranged delivery, and are now charging me $50 for 'storing it' four days until deciding themselves that they could not deliver it, after a date/time had already been arranged.
I am still giving this 4 of 5 stars though, because Amazon Customer Service is AWESOME. Every issue I have had has been address (except the $50 one, but thats pending), and customer service has been very quick, helpful, and responsive to all of my concerns. I'm sure the last remaining issue will be worked out.
I'm also sure I'll be delighted with my generator, as are all reviewers before me. But if you're not home 9-5, M-F, you might want to call Amazon before ordering to avoid an experience like mine. Specialty frieght companies are less flexible than regular shipping companies.
Customer Review: Great buy for the money!! Summary: 4 Stars
This generaotor is a great buy for the money and free shipping too. For the occasional use by the home owner during power outage to run the bare minimum appliances and lighting, it is perfect. I was worried about the loudness of the muffler based on other reviews, but I did not find it too loud. I have so far only test started it and ran it with some load and it did fine. Wish it came with a twist-on special plug for the 220 V outlet.
Couple of tips I'd like to pass on: 1) buy the same size steel rim pneumatic tires from Harborfrieght ($5.00 each) and get rid of the plastic ones....they will crack in time with vibration. 2) cut the fuel line and install an in-line fuel filter using plastic tie-wraps to attach the filter (I use a filter with ceramic type element that has clear housing which you can see the fuel coming through - I buy them from my ATV dealer and I put them on every gas powered equipment I buy). This will keep trash out of the carburator in the long haul.
Customer Review: Great generator Summary: 4 Stars
I purchased this from Amazon and it was shipped by ABF Freight. It arrived in great shape and I had no shipping/delivery problems. It starts very easily no the first tug. It is NO louder than you would expect from an 11HP OHV engine. I found the sound level to be very tolerable, but it does not have the advanced muffler you'd find in a $1000+ Honda Generator. Just make a note to use synthetic 5W-30 oil as recommended in the manual if you live in cold climates, NOT the 30W they put include in the box, as the 30W won't flow (too thick) in cold climates and could damage the engine. The engine manual makes this point, but it needs to be made more prominent prior to setting up the unit.
Customer Review: Operates Great--Did sustain shipping damage 1-02-06 Summary: 4 Stars
The generator had shipping damage. The control panel mounting studs were sheared off. Briggs & Stratton asked me to take it to the local warranty dealer and have it repaired. I opted to drill the studs out and replace them with stainless machine screws. This was done with agreement with Briggs and would not negate the 2 year warranty. The generator performs great. Voltage is correct and steady. The missing bolt mentioned by the previous reviewer is really a mounting bolt for the generator that has to be removed and reused for the leg.
The packing carton should be made sturdier to prevent damage.
Customer Review: Works but.. Summary: 4 Stars
The unit arrived slightly damaged from shipping. The product should have been better boxed. Only the paint was scratched, but new is new. After assembly the rubber foot on the base is not designed correctly. (2) bolt hole pattern in the foot bracket is fine but the frame is not drilled to fit it. Funny, Briggs only sent one bolt to mount it. Amazon advertises set up for their $49 delivery fee. This was never offered by the delivering van lines.
More Customer Reviews: ‹ 1 2 3 4 5 6 7 8 ›
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