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Tools and Hardware Reviews of First Alert 2017F Fire and Water Chest, 0.19 Cubic Foot, GrayCustomer Review: Mold issue Summary: 1 Stars
Just got off the phone with First Alert and asked them WHY my birth certificate and passport are now wrecked by mold.
They told me that this is a known issue, and the reason you get condensation in the box is because it's so air tight that the moisture that's naturally contained in your paper documents has no place to go, so it turns to mold.
Not sure if I buy this or not, but they said that in their new instruction manuals it states in big letters that you should air this thing out once a month. Mine isn't one of the newer ones, actually it's one of the "Honeywell" models and I don't remember reading anything about having to air my box out. Kind of crappy.
They did get my address and are going to be sending out those silica bags to me free of charge. I guess they come in a pack of 6 and you can just call them up whenever you need some more and they'll send them out no questions asked.
So I guess the customer service side is pretty good for a product that's sub par at best.
Customer Review: Wouldn't buy again Summary: 1 Stars
As many other reviews have stated, this box has a problem with dampness. Within a few days of being in the box all my documents had gotten damp, and unsealed envelopes had gotten moist and sealed themselves. I tried adding additional desiccant packs, but that didn't help. I called Honeywell and they said they were aware of the problem and they recommended opening the box up and airing it out at least once a month, which just wasn't convenient for me. I had the box stored in a closet, which Honeywell said is known to increase the problem, but as it's a rather large box there aren't a lot of places it fits conveniently in my small apartment. I returned the box to Amazon. The inside storage space was sufficient, though the box itself is rather large. The lock mechanism seemed fine, but I don't think the box is built for high security - more for fire resistance.
Customer Review: Mold Box - First Alert Safe - Brinks Home Security Safe Summary: 1 Stars
NO STARS! READ
I bought a similar First Alert lock box from Brinks Home Security (large enough for hanging file folders - CLASS 350) for my sister so she could PROTECT IMPORTANT DOCUMENTS. Simply, this product RUINS DOCUMENTS, NOT PROTECT THEM. You would think that a company like Brinks would sell a product that would go up and beyond the rated specs of protecting the valuable items inside the lock box. Come on Brinks, how can you sale CRAP like this - I know for MONEY!! This problem didn't show up in field tests? Sure it did and yet Brinks continued to sell this junk. This is NOT a lock box it is a MOLD BOX and it does a great job in ruining documents ! For the people that gave this product one star or better rating, GO GET YOUR DOCUMENTS OUT OF THE BOX BEFORE THEY ARE RUINED!
Customer Review: If I could give this product MINUS STARS , I would! Summary: 1 Stars
I purchased this product in 2008. Like many others people, I found the documentation inside the box damp and there was a musty odor. I called Honeywell and they advised me that this was normal and suggested I put some silica gel packets inside. I did that and pretty much forgot about it since these are documents and items intended for long-term storage.
I just opened the box this week and found my documents and other items covered with mold!!!! THIS IS A HORRIBLE PRODUCT!
I reported it to Amazon Customer Service and suggested they look at all the other reviews from people with similar problems.
I understand it is long past their normal warranty, but Amazon should get our money back from Honeywell and stop carrying this recipe-for-trouble product.
Customer Review: MOLD everywhere Summary: 1 Stars
This is a terrible product. Despite putting a dessicant in with my passport and other documents, when I opened the box a few months later they were all COVERED with mold. I live in a dry climate and the box was stored in a dry area (not a damp basement), so how the mold formed is beyond me. But it happened, and it looks like it happened to many other people.
Additionally, the locking mechanism is plastic, giving it a very short lifespan in a fire.
Considering how much mold was on the inside of this box, I laugh thinking how it would hold up in a flood.
I encourage you to spend your money on a better product; this one is too much of a risk.
More Customer Reviews: First Review ‹ 3 4 5 6 7 8 9 10 11 12 ›
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