Hunter 21617 Palermo 52-Inch Energy Star Brushed-Nickel Ceiling Fan with 5 Maple/Cherry Blades
by Hunter
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List Price: Our Price: $239.00 You Save: $77.00 (24%) Availability: Usually ships in 1-2 business days Category: Lighting See more product details |
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Tools and Hardware Reviews of Hunter 21617 Palermo 52-Inch Energy Star Brushed-Nickel Ceiling Fan with 5 Maple/Cherry Blades
Customer Review: Good till it breaks
Summary: 2 Stars
I've had mine for 2 years when the receiver stopped working. I've had this happen with other fans so it was not a big deal, but here is the problem: Spare parts can only be found from hunter for this model, not homedepot or lowes.
After a month of struiggling with the fan, getting spare parts and replacement parts from hunter and spending more than it would cost me to get a new fan, the damn thing still does not work. The fan works fine, but the light does not.
At this point, I am taking it to the back yard for a good beating and replacing it with a new fan.
Customer Review: A little disappointed
Summary: 2 Stars
Since it is the winter time, I have not had the opportunity to use my fan, as of yet. But after installation, I tried it & was very disappointed with it's performance at a reasonable speed. It shakes too much when on med. or high. The installer tried to balance with weights that were provided, but this did'nt work. Not sure of what else to do.Customer Review: Somewhat disappointed
Summary: 2 Stars
Great price but installation instructions are poor. Light globe retainer / trim ring difficult to install. Light output is insufficient for my room.Customer Review: Do NOT BUY this Hunter fan until you have installed 7 units and used it before
Summary: 1 Stars
I have bought 7 of these units from a wholesaler and installed it in my new home. The unit has good aesthetics and does look cool as mentioned by others. Had problem with 6 of the seven units with the remote control ability of the fan. The fan rotates its blade faster by itself and also turns "on" or "off" its lights when it is suppose to be off giving a feeling of a 'haunted" home. Imagine when you have turned off the lights at night but then wake up to a room with fan lights shining on your eyes !!. The electronic circuit design engineer must have very basic design experience in the remote circuitry to prevent such type of false triggers. Imagine if this same guy worked for an alarm company, it will result in the closure of the company overnight!
Called their technical support but was told to change to a different setting and I did what they want but the problem still persists. Tried to reach them again to hopefully get an updated and improved version (assuming that their latest product has improvements) but have got NO response yet to date. Will keep the die hard fans here updated.
Customer Review: Remote control does not consistently work
Summary: 1 Stars
Bought the Palermo because of its look and the hope that by avoiding a Home Depot/Lowe's knock-off I would buy a superior product.
The controls worked sporadically after installation - but getting a change in fan speed or light required dozens of button presses. Occasionally something would change - so the remote did communicate with the fan - but completely inconsistently.
Trying different dipswitch settings and a different remote control accomplished nothing; neither did changing relative position between the fan and I.
Calls to customer care took much too long to answer - 45 minute hold times were my experience - after trying to leave a message (per the automated system direction) in a full mailbox meant going back into queue.
The answer I finally received from customer service was "your remote is experiencing interference. Not our problem."
Without an alternate way to bypass the inferior quality remote control, and incredibly poor customer service support, I would strongly urge anyone looking for a fan to look elsewhere.