MAGLITE S6D016 Heavy-Duty 6-D Cell Flashlight, Black
by MAGLITE
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List Price: Our Price: $24.47 You Save: $25.53 (51%) Availability: Usually ships in 1-2 business days Category: Tools See more product details |
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Tools and Hardware Reviews of MAGLITE S6D016 Heavy-Duty 6-D Cell Flashlight, Black
Customer Review: The company ignores their warranty requests.
Summary: 1 Stars
3 weeks ago, I contacted Maglite for a replacement switch for my 4-D flashlight, in which the switch failed. The customer service rep asked me for my serial number, which I gave her and she assured me that I could get a replacement switch. I gave her my name and address and she said that a shipment had just gone out, and it would be in the next shipment. That was fine with me. Days turned into weeks. Still no part. More days went by. STILL no part in the mail.Hmmmm. Is this how long time customers are treated? I previous owned a variety of their flashlights, from an AAA Solitaire to a 5-D flashlight, at least 5 in total. My dad has purchased in the neighborhood of 15 or more himself, starting in about '86 when someone else turned him onto Maglites.
Customer support is as important to me as the product itself. Has customer support become a casualty of a tough economy?
This long-time customer will have to look at alternatives the next time he's buying a flashlight.
Customer Review: Maglite QC has slipped
Summary: 1 Stars
I have purchased maglights for over 30 years, but the 2 I bouhgt here recently were pure garbage. Both, within a matter of days, lost the button cover, both swelled up with new, EXPENSIVE batteries and would not work. I am qualified to state this because I have a radio Amatuer, EXTRA class, KE5LDO, for many years, and this has never happened before even in the hot sun! Because they were inside an air conditioned room I would not expect either problem to happen. I saved the bulb, end caps, and the Hoods in case I am ever givien one. I will NOT be buying them again!