SentrySafe DS5781 Safe 1-Hour Fireproof Electronic Safe, 2 Cubic Feet, Black
by SentrySafe
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List Price: Our Price: $305.03 You Save: $164.55 (35%) Availability: Usually ships in 4-5 business days Category: Tools See more product details |
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Tools and Hardware Reviews of SentrySafe DS5781 Safe 1-Hour Fireproof Electronic Safe, 2 Cubic Feet, Black
Customer Review: Stuck Handle
Summary: 2 Stars
We have a sentry A5889 at work. It was here when I got hired in 2006. It is a dual lock save with a key pad and key combo. In 2009 the safe handle started getting stuck. I was worried that I would never get it opened. Even after changing the batteries, the light would turn green but the handle would not press down to open. Finally by some miracle it opened, and since then I have not locked it. It is now 2010 and I was looking for another safe. After coming across all these horror stories about sentry safes, I would not ever buy one. Especially since it does not seem to be an isolated incident. I am not a competitor to sentry safe, I am an IT professional working in Austin TX. I need a safe that will guard the digital assets of my company against fire. If we cant get to those assets, what good is the safe???Customer Review: Nice safe, but...
Summary: 2 Stars
It's a very nice and roomy safe, except after about 1.5 years of use, it stopped jamming. Entering the code no longer unlocks the safe! Technical support is not helpful in suggesting what can we done about it, they assume it's the user error. It actually takes a lot of wrangling of the handle while entering re-entering digital key combos to get the safe open. It's unreliable - sometimes it opens fine, other times, the electronic lock shows the safe is unlocked but there is no unlocking sound and handle cannot be moved to open it. I cannot return it anymore, so I am using it for non-critical stuff that I dont't want stolen but also don't need it anytime soon. Look elsewhere, it's not worth the struggle, nerves, and frustrations - or at least don't expect the safe to always unlock reliably.Customer Review: Perfect Safe If You NEVER Want to Get Your Stuff Out!
Summary: 1 Stars
I have 3 SentrySafes. Out of the 3, 2 of them WON'T OPEN ANYMORE! I have the key and the safe code. I enter the code, get the green light, and then move the lever down to open it. Except it's stuck!! It won't open. Okay, could it be a fluke? Maybe...but on 2 of my 3 SentrySafes I'm having the SAME EXACT PROBLEM?
I will never purchase another SentrySafe again. Period! I have spend a considerable amount of money on my 3 safes just to have 2 that won't open anymore. I'm thinking of having my items removed from the one that is working for fear that one day that one will stop working as well.
So, SentrySafe should have a motto: "So Safe That NO ONE Will EVER Be Able to Open It!" Kind of useless if even the OWNER of the safe can never get it open again...
If you want to pop this kind of money for a safe, FIND ANOTHER BRAND. Please! It's too risky to store important and expensive items in your safe just to perhaps one day never again be able to have access to it again.
UPDATE: I went to open that 3rd safe (that WAS still working) to remove my items and it also WON'T OPEN ANYMORE. Now I have 3 Sentry brand safes that will no longer open. I had just put my passports into it just under two weeks ago and it was working fine. I changed the batteries...no avail. I'm not sure what I'm going to do because I have jewelry, passports, and other important documents in there. I will call Sentry on Monday. If they cannot get my safe open, I will try a locksmith. If he can't get it open then Sentry will be getting a hefty lawsuit filed against them so that I can recover the loss of my items inside.
DO YOURSELF A FAVOR...DON'T BUY ANY SENTRY ITEMS! You'll save yourself a lot of headache. Instead use a different brand that's more reliable. Make sure you do some research online before purchasing ANY safe product.
Customer Review: DO NOT BUY!!!!!
Summary: 1 Stars
Would not open any more on third try to open. Called customer service (waited on hold for 25 minutes) after doing a series of checks they had me order new keys for $15.00 which arrived a week later, safe still would not open. Called Sentry customer service again (waited on hold for 30 minutes) had me hit door with a rubber mallet after checking for fresh batteries and a number of other "tricks" to get door to open. Mallet worked, door stuck everytime thereafter, then the mallet no longer worked. Called customer service again, waited on hold again for a very long time and was told to get a locksmith. Had to pay a locksmith $200.00 to drill open,they said that they get calls every week with the same problem with Sentry safes. DO NOT buy any Sentry product,obvious this is an quality control nightmare that they don't seen to want to correct. Total waste of money to purchase plus the cost of the locksmith.Customer Review: DO NOT BUY A SENTRY PRODUCT
Summary: 1 Stars
I bought a Sentry, 2 cubic feet, electronic safe 4 years ago. 2 months ago the door would not open. Changed to new batteries, code was correct, got a green light, but door wouldn't budge. Googled the problem, and I realized this type of problem is the rule rather than the exception. Ended up banging the door with a rubber mallet and it opened, a miracle you might think. But when I called Sentry customer service, that is exactly what they told me to do. Needless to say, I am putting nothing in there ever again, and taking it to the dump. Sentry wanted to sell me a lock repair kit for $50, but no guarantee of a repair. NO THANKS. Lame product. How can they continue to sell a bad product. DO YOUR RESEARCH before buying any safe.