iRobot Roomba 510 Vacuuming Robot
by iRobot
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Our Price: $259.00 Availability: Usually ships in 24 hours Buy Used: from $189.99 (click here) Category: Home See more product details |
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Tools and Hardware Reviews of iRobot Roomba 510 Vacuuming Robot
Customer Review: Nice, but expect to replace parts
Summary: 3 Stars
if you buy one, put a set of the "beater brushes" on orerright away Normal ship time is 4 - 6 weeks.
I read othe reviews talking about that part breaking, and figured ok, as long as I know it going in I canaccept that that will be the primary maintance piece. 2 weeks.. it broke.
14 dollars a set of 3.
4 - 6 weeks
the math is a bit funky.
However I doubt the timeframe mine survived was typical. and Honestly minus an arm on the beater brush, it still works just fine. I imagine it could lose up to 3 (half of them) and manage to do it's job.. so I'm going to use it based on that assumption.
I'm not going to give a 1 - 10 rating on anything. I'll just say this. I run it morning. And how full it is when i get home is slowly going down. My cay hates it.. probably because it steals his carefully placed fur.
Customer Review: Warning! Amazon description inaccurate
Summary: 3 Stars
I like the Roomba product, and I wore out my original one by using it. The 510 is a great replacement, but it DOES NOT HAVE THE SELF-CHARGING BASE as listed in the description (at the time I bought it - Amazon has since fixed the description). I would have liked the self-charging base, but it's not a make-or-break feature. I really like the big wheels on the newer Roombas. My original could not handle the carpets in my house, though they weren't all that deep. The new one has no trouble in my bedrooms, which is great.Customer Review: My second Roomba
Summary: 2 Stars
After owning a Roomba 4000 series for almost 2 years and having some minor issues that the company resolved for me, I decided to purchase a new 500 series when the cost of a new battery and brushes for the old unit was close to the cost of a brand new roomba with a new warranty. I used the new roomba less than the previous model and the side brush was a problem. iRobot knows this and will replace the brush as often as you request a new brush during the warranty period of one year. The brush breaks often. No big deal. Apparently this model also has an inherrent problem with the front bumper. My 2nd roomba never made it to the one year anniversary and their customer support while available is generic and I was not pleased in the end with the outcome or service. My bumper problem cannot be fixed. If under warranty, irobot will send a whole new unit but if the warranty is void, then they offer a discounted program for a lower end model, I suppose to try to appease you. I was not happy with the customer service. If the customer service was better and they actually repaired the roombas and built them better, I might feel differently since when the roomba did run properly, it did a good job. I am just not prepared to spend $300+ for a new unit that works for one year and then pay another $100 for a lesser model to replace it. That gets costly. I am disappointed in the company.Customer Review: Sad sad little roomba
Summary: 2 Stars
I have a brother. He's one of those 25 year old kids who lives with mommy and will not get a job. He recieves his money by "cleaning up for his mom". He works "hard and fast" very busy. But NEVER gets anything done. Same goes for this roomba. He runs around the house looking very busy and rides up to his dock when tired, with an accomplished beep. But when you go to step in your newly cleaned floor, truely nothing had been accomplished. What I found, the little brush wheel would fling 50% of debris away from the machine. I took it back. It was a Sad little roomba who need a new make over to get a job done.Customer Review: Great, until you need customer service
Summary: 1 Stars
I purchased the Roomba and loved it. Shortly after the purchase the roomba began malfunctioning. I contacted IRobot for service and after an enormous hassle was finally told that I had a model with a bad program. To accomplish the reprogram I was sent a firmware update tool. It took over three months for the tool to arrive.
After the three month wait and reprogramming the unit it worked but only for a short period of time. I then recontacted IRobot for further repair or replacement. They do not repair their product and as far as replacement they offered me a discount. I refused, so they suggested cleaning the unit.
I went through the cleaning process and again the Roomba worked for a short period (just long enough for me to tell them my problem was resolved). The roomba began malfunctioning again. I tried to clean it on several other occasions and to date I cannot get it working.
IRobot refuses to either repair or replace the unit even though I have agreed to pay to ship it to them.
DO NOT BUY, unless you don't think you will need customer support from them, as they will never take responsibility for repair.
I have spent hours with customer service, via chat, e-mail and phone, to no avail and their final comments to me are as follows:
"we unfortunately will not be able to replace the unit free of charge"
Again not what I requested and not helpful.