iTouchless Bio-Matic Fingerprint Door Lock For Right Hand Door, Silver
by iTouchless
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List Price: Our Price: $219.95 You Save: $100.00 (31%) Availability: Usually ships in 24 hours Category: Tools See more product details |
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Tools and Hardware Reviews of iTouchless Bio-Matic Fingerprint Door Lock For Right Hand Door, Silver
Customer Review: Customer Service and Warranty service is a Joke - BAD BAD BAD
Summary: 1 Stars
Pros: looks good, installation is not that hard, instructions could be better written
Cons: Everything else. Lock would only recognize one person in the family and only worked for fingers on one hand. Phone call to company did not fix the problem. Attempts to re-install the lock did not work. the numbered keys work ok - but we got this for the finger scanner use.
They will not let you talk to anyone in the warranty department, you are only given an email address. You not only have to pay for shipping the lock to them - which is not too bad. But they charge you $19.95 for the warranty service. You have to send them a check with the lock for $19.95 (they say it's for shipping it back to you, but the amount is not conceivably a shipping cost). The warranty email you get will also tell you that if they don't get the product from you in 14 days, they will return it to you using your included check and it will not be inspected or repaired. This is a joke of a warranty service department.
If you want a similar lock that works better, try the 1Touch IQ2 - it's much cheaper and it actually works better for finger recognition and responsiveness. Just a suggestion - I'm not trying to endorse it - there are a lot of other products I'm sure that have to work better than this itouchless for finger response.
Customer Review: Terrible engineering design.
Summary: 1 Stars
This is NOT a "fingerprint" based lock but merely a finger-based one. It seems to try to read the heat patterns of a finger and NOT the fingerprint. Why is this relevant? Because it does not work when your fingers are cold. Worse yet, you have to position your finger just exactly right (the exact same way you did when you trained the machine) for it to work; this means that you have to wait outside the door on a rainy day and keep re-inserting your finger again and again until the machine feels that you are authorized. This is totally unacceptable in a house. I bought it to let my wife and kids get in and out without having to use keys, and had to throw it in the trash a month later. Get a push-button combination lock.Customer Review: Two Locks, Two Failures, No Solutions
Summary: 1 Stars
We purchased two of these locks, both failed to operate within months. The failures although different, both appear to be mechanical in nature, not in the biometric system. However, both are useless. The manufacturer would not back them and would barely even talk to us. I cannot recommend them to anyone.